For any questions about our services you can call us at: +86-188-7042-1176

FAQ

  • Q What if I am not completely satisfied with the quality of the parts I receive?

    A
    Firstly we guarantee our materials and process based on the terms of the initial order and the information provided by you.Every part will be controlled and inspected strictly by our engineers and QC department, Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. 
     
  • Q How much import duty will I need to pay for my goods?

    A
    There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.
     
  • Q Can my company get credit with Inco Prototypes?

    A
    Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.
     
  • Q How does Jucheng Precision ensure the quality of my parts?

    A
     Once your order is confirmed, we will perform a full Design for Manufacturing (DFM) review to point out any issues that our engineers feel may affect the quality of your parts.
     All incoming materials are inspected and verified with a suite of testing equipment.
     Final inspection reports before shipment.
     We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production.
     
  • Q What are Jucheng Precision Prototypes Prototypes‘s shipping terms?

    A
    ⦁ Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
    ⦁ For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.
     
  • Q What tolerances can Jucheng Precision Prototypes Prototypes achieve?

    A
    ⦁ Here are some general tolerance guidelines:
    ⦁ Parts machined with metal will follow ISO 2768-m (medium) or ISO 2768-f (fine). 
    ⦁ Parts machined with plastics will follow 2768-m (medium). 
    ⦁ General tolerance for metal 3D printing is +/- 0.5mm
    ⦁ Shrinkage rate of +/- 0.15% is to be expected for vacuum casting
    ⦁ All manufacturing and technical specifications need to be clearly specified in the 2D drawings in order to be followed.
    ⦁ There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to:
    Part size / Design geometry/  The number, type and size of features
    Material(s) / Surface finish /  Manufacturing process
    ⦁ Once your order is confirmed, we will review your design and provide a design for manufacturing review, pointing out any areas where we may not be able to achieve your desired tolerances. It’s helpful if you can specify which areas in your design have critical tolerances that must be met and which can be slightly modified if needed to reduce time and costs involved. 
     
  • Q What type of surface finishes does Inco Prototypes provide?

    A
    We offer a wide variety of finishing services to achieve almost any look and feel on your parts. we provide variety of surface finishing, including polishing, painting, anodizing, plating, brushing, blasting, Laser Engraving etc.
     
  • Q How quickly can I get my parts?

    A
    ⦁ Quality parts can be made in as little as 3-5 days if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
    ⦁ As for shipping, most of our shipments are via air freight, which can take 3-5 days from China to Europe or North America.
     
  • Q How long does the shipping time take?

    A
    ⦁ Generally, for European countries 3-4 days, for North American countries 4-5 days, for Australia 3-4 days, for South American countries 5-7 days, for Midest Asia countries and North African Countries 5-7 days. Generally, we will use DHL, FedEx and Ups for shipping. 
    ⦁ Please understand shipping time is unpredictable due to some emergency situations, it may be delayed like high-peak season, pandemic happening or other force majeure.
     
  • Q Are lead times in working days or calendar days?

    A
    Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.
     
  • Q How do I know my design will be kept confidential?

    A
    We will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
     
  • Q Can Inco Prototypes make design drawings for me?

    A
    Generally we do not provide drawings for our customers because the engineering department of customers are responsible for submitting 2D and 3D CAD drawings, but for some cases we can provide a 2D/3D drawing for Manufacturing review upon receiving your order. 
     
Jucheng Precision Factory
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Factory addredd: 3rd Floor, Building C, 4th Industrial Zone, Xisha Road
Shajing Street Baoan District, Shenzhen
 
Sales Office: unit 1, Enterprise City,Durham
DL16 6JF, united Kingdom
 
 
+86 - 188 - 7042 - 1176
+86 - 186 - 8005 - 3076
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