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Q My design is proprietary. How do you protect my IP?
A We take client intellectual property (IP) extremely seriously. We are happy to sign a Non-Disclosure Agreement (NDA) before discussing your project. All customer files are stored on secure servers with access limited to essential project personnel. Your design will never be shared or used for any other purpose without your explicit permission.
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Q Do you offer assembly services?
A Yes. We provide value-added services beyond machining, including cleaning, deburring, press-fit assembly, thread locking, and adhesive bonding, saving you time and simplifying your supply chain.
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Q Do surface finishes affect part dimensions?
A Yes, they can. Coatings like anodizing or plating add a layer of material to the part surface, typically measured in microns (thousandths of a millimeter). If your part has critical functional dimensions, inform us beforehand so we can apply a pre-plate dimension compensation during machining.
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Q What surface finishing options do you offer?
A We offer a wide range of finishes, including:
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Anodizing (Type II & III): For aluminum, improves wear and corrosion resistance.
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Bead Blasting / Sandblasting: Creates a uniform matte texture.
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Plating: Such as nickel, chrome, or zinc plating for hardness and corrosion resistance.
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Electroless Nickel Plating: Provides a uniform coating on complex geometries.
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Passivation: For stainless steel, enhances rust resistance.
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Painting & Silk Screening: For aesthetic parts.
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Q Can I get inspection reports?
A Absolutely. For critical parts, we can provide full inspection reports (including dimensional data and material certifications) upon request for complete transparency.
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Q What if the parts I receive don't meet my specifications?
A We guarantee all parts meet your approved specifications. If a non-conformance is due to an error on our end, we will remake the parts at no cost or provide a refund as per our quality guarantee policy.
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Q How do you ensure part quality?
A We ensure quality through a multi-step process:
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In-Process Quality Control: We inspect parts at critical stages during manufacturing.
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Advanced Metrology Equipment: We use CMM (Coordinate Measuring Machines), optical comparators, calipers, and micrometers for precise inspection.
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First Article Inspection (FAI): For production runs, we fully inspect and document the first part off the line for your approval before continuing.
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Q How can I check my order status?
A Upon ordering, you will be assigned a dedicated project manager. You can contact them directly via email or phone for a current status update and estimated completion date.
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Q What is the process after I place an order?
A The standard workflow is: Request Quote -> Approve Quote -> Pay Deposit -> We Manufacture (with 1st Article Inspection) -> Completion -> Pay Balance -> Ship -> You Receive Parts. We maintain clear communication throughout.
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Q What is the typical lead time from order to shipment?
A Lead time depends on the complexity and quantity of your order.
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Simple Prototypes: Typically 3-5 business days.
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Small Batch Production: Typically 1-2 weeks.
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Complex Parts / High Volume: May require 2-4 weeks or more.
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We offer expedited services for an additional fee.
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Q Does the quote include all costs?
A Our standard quotes include material, machining, standard hardware, and basic packaging. Any special surface finishes, third-party inspections, or expedited shipping will be clearly itemized and approved by you before proceeding.
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Q Is there a Minimum Order Quantity (MOQ)?
A We do not have a strict MOQ. We specialize in both low-volume prototype orders (even a single part) and high-volume production runs. You get competitive pricing at any quantity.
